OUR GUARANTEE
If you are not completely happy with our service, then please tell us within 48 hours in order that we may remedy the situation. We guarantee the quality of our cleaning.
The Teams
All our teams are fully trained in our advanced cleaning technique designed to clean your home quicker and more thoroughly than most. Our cleaning staff usually work in teams of two, but we reserve the right to work in teams of 3 or singularly.
They are uniformed and arrive in a fully liveried car.
All our staff are fully vetted and insured.
They are our full time employees so you have no worries over national insurance, PAYE and Employers Liability Insurance.
Staff will not eat, drink or smoke in your home.
Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
About our Tailor-Maid Service
Our 'thorough' clean will involve the thorough top to bottom dusting, wiping, vacuuming and mopping of all rooms. Bathrooms and Kitchens will be thoroughly cleansed.
Our 'quick clean' involves the dusting and/or wiping of horizontal surfaces and the vacuuming and/or mopping of floors.
We can plan for designated rooms to be cleaned on a 'quick clean' basis and then at agreed intervals receive a 'thorough clean'.
Certain tasks, such as the pulling out of beds and sofas (where appropriate) and the wiping down of certain tiled areas, can be completed on a rota basis. Please advise if you require any rota items completing on a clean.
Interior windows can be cleaned on a rota basis, however, if required we will clean them all at once.
We can plan your service so that we do specific tasks. We can do all the heavy cleaning or provide a more 'housekeeping' role such as washing, change bedding, general tidying a 'helping hand'.
Our teams can provide ironing services, but we cannot provide a full guarantee for these services.
We are happy to work with you in prioritising the areas we clean, so that you get the maximum benefit from our time and services.
We prefer to work to your list of cleaning requirements or a Cleaning Schedule.
We provide all the cleaning equipment and supplies.
We will arrive on any agreed date but cannot specify a time. We are able to work between 8.30 a.m. and 5.00 p.m.
Our minimum service period is only 3 hours.
Security
Again, all our staff are vetted and supervised.
Uniformed teams, give you peace of mind.
We operate a fully coded key holding service.
We can operate a password system if required.
We are insured to protect your home and our staff.
